Privacy Policy

Last Updated: April 18, 2025

1. Introduction

CraftPod ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community-based Minecraft server hosting service.

We value your trust and strive to be transparent about our data practices. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Request a Minecraft server
  • Contact our support team
  • Participate in our community

This information may include:

  • Email address
  • Username
  • Password (stored in encrypted form)
  • Minecraft username/UUID
  • Information about your community and server usage plans

2.2 Server Data

When you operate a Minecraft server through our service, we collect and store:

  • Server configuration data
  • Server logs
  • World data and backups
  • Plugin configurations
  • Player lists

2.3 Technical Information

Our servers automatically collect certain information when you access our service, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Access times and dates
  • Pages viewed
  • Referring website addresses

3. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide, maintain, and improve our services
  • Review and process server requests
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to customer service requests and support needs
  • Monitor usage patterns and analyze trends
  • Prevent fraudulent activities and monitor against abuse
  • Address technical issues and troubleshoot problems

4. Data Storage and Security

We implement reasonable precautions and follow industry best practices to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your server data and world files are stored on secure cloud infrastructure and are regularly backed up.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services.

If you delete your account, we will delete or anonymize your personal information within 30 days, except when:

  • We are required to maintain it for legal compliance
  • The information is necessary for the establishment, exercise, or defense of legal claims
  • The information is stored in backups (which will be deleted according to our backup rotation schedule)

Minecraft server data will be retained for 30 days after account deletion or server deactivation, after which time it will be permanently deleted.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use cookies for:

  • Keeping you signed in
  • Understanding how you use our website
  • Remembering your preferences
  • Protecting against fraudulent activity

7. Third-Party Services

Our service may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices or the content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our service.

We may use third-party service providers to:

  • Host our infrastructure
  • Analyze website traffic
  • Send emails
  • Provide customer support

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Children's Privacy

Our service is not directed to anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

If you are between the ages of 13 and 18, you must have your parent's or guardian's permission to use our service.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to our processing of your data
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: privacy@craftpod.org